ABOUT

A Concierge Approach to Business Growth

Exceptional customer experience isn’t just a nice-to-have—it’s the heartbeat of a thriving brand. That’s where we come in.

We’re not just consultants; We’re an Executive Concierge—here to serve as a seamless extension of your business. We help founders, executives, and service-based teams deliver high-touch, high-impact experiences that create lasting loyalty and drive sustainable growth.

With a background rooted in operations, client service, and brand representation, we bring both the polish and the practicality. We step in where you need me most—handling client communications, streamlining touchpoints, and ensuring your business always shows up at its best.

Whether we’re working behind the scenes or front-facing with your clients, we bring the same level of intention, professionalism, and care that you would—because your reputation matters, and so does your time.

Our Promise:

To treat your clients like VIPs.
To carry your brand like it’s my own.
And to make every interaction feel seamless, supportive, and unforgettable.

Let’s elevate your customer experience—together.

OUR TEAM

Amy Jagemann

Founder and Principal

With over 20 years of professional marketing experience and more than a decade dedicated to customer satisfaction, I specialize in helping businesses elevate their brand through exceptional customer experiences.

I work closely with clients to align strategy with service—ensuring every interaction not only meets expectations but exceeds them. Whether you're aiming to grow, streamline, or stand out,

I’m here to support your vision with the care, precision, and professionalism it deserves.

Let’s connect to discuss your goals, identify opportunities, and create a customer journey that keeps people coming back.

Additional Resources – Customized to Fit Your Needs

Every project is unique, and so is the support it requires. At CX Factor, we offer access to a curated network of creative and strategic professionals to complement your customer experience initiatives. Based on your individual goals, we can bring in the right expertise to move your vision forward.

Available Resources Include:

Graphic Design
Website Design & Development
Video Production
Strategic Planning
Digital Marketing
Branding & Rebranding
…and more